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As we announced earlier today, Vonage has closed on a deal to acquire leading Conversational Commerce platform provider Jumper.ai, a Singapore-based leader in omnichannel conversational commerce solutions.
Vonage will acquire Jumper.ai’s technical team and intellectual property, which includes an end-to-end conversational commerce and shopper engagement platform that creates omnichannel, messaging-first customer engagement and shopping journeys across social, messaging, and web (WhatsApp, Messenger, Apple Business Chat, Instagram, Twitter, SMS, LINE, Google Ads, Brand websites, and more).
An Enhanced Offering
With this strategic talent and technology acquisition, Vonage gains significant technology talent and expertise in conversational commerce, complementing the programmable, flexible and intelligent capabilities of our singular Vonage Communications Platform and robust portfolio of APIs.
According to an April 2021 Conversational Commerce forecast by Juniper Research, the total addressable market in this space will be worth $27 billion by 2025. As social messaging becomes more and more important to consumers across the globe as a front-line way of connecting with their favorite brands, Vonage will incorporate the Jumper.ai technology to complement its offering with a packaged AI-enabled conversational commerce offering. This transforms customer interactions from notifications and simple communications to conversations across the spectrum of customer engagement points.
This acquisition provides you, as our partner, with even more choices for your customers. Jumper.ai’s technology will provide your new and existing customers with packaged and embedded commerce capabilities to simplify the way they serve, connect with, and sell to their own customers - from anywhere, on any channel.
Ever Forward - Together
With a mission to accelerate the world’s ability to connect, the addition of conversational commerce and omnichannel capabilities is a natural extension of the Vonage offering and provides our partners and their customers with yet another way to meet the needs of their own customers more simply, faster and across the channels where they feel most comfortable.
We are excited to welcome Jumper.ai to the Vonage team and look forward to sharing our integration plans with you.
Thank you for your continued loyalty to Vonage and for the opportunity to provide your customers with the tools they need to create next generation communications to do what’s next and stay ahead.
Rory Read, CEO
It is no secret that instant messaging has become the most preferred mode of communication, both for connecting with family and friends and for receiving immediate, personal, and attentive experiences from brands.
We started Jumper.ai in 2017 to help businesses respond to this shift in consumer behaviour.
Jumper is the world's first end-to-end conversational commerce and shopper engagement platform today used by enterprises like Disney, Unilever, Jollibee, Samsung, BMW, Reckitt Benckiser, and L'Oréal. Jumper creates omnichannel, messaging-first customer engagement and shopping journeys across social, messaging, and web (WhatsApp, Messenger, iMessage, Twitter, SMS, LINE, Google Ads, Brand website, and more).
Jumper’s suite of enterprise solutions personalise customer experience, increase ad conversions, offer guided shopping, process orders, collect payments, send notifications, and gather insights for consumer re-engagement. Jumper makes it all happen through chat and contextual involvement of human agents and AI.
Rory Read, CEO
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